Exciting news from the UAE aviation sector! Serco has secured a significant contract extension with Dubai Airports worth AED 495 million (around £100 million). This extension is set to continue through December 2030, following a fruitful six-year partnership that began with an initial five-year contract and a one-year extension. It’s a testament to Serco’s commitment to enhancing the guest experience at one of the busiest airports in the world.
So, what does this contract entail? In simple terms, Serco will keep providing top-notch guest experience services throughout Dubai International Airport (DXB) and Dubai World Central – Al Maktoum International (DWC). You can expect everything from friendly guest experience ambassadors to passenger processing teams, traffic marshals, and even chauffeurs for VIP services. That’s right—Dubai is all about making every traveller feel special!
With over 1,500 Serco employees actively working at these airports, their role in ensuring a smooth travel experience for over 93 million passengers each year cannot be overstated. The goal is to make every journey—from arrival at the airport to boarding the plane—as seamless and welcoming as possible.
Phil Malem, CEO of Serco Middle East, emphasized the importance of this partnership: “The latest extension allows us to build on the success we have enjoyed with Dubai Airports. They set the gold standard for airport experiences, and we are proud to contribute to that journey with highly trained teams and innovative solutions.”
Dubai Airports’ COO, Majed Al Joker, echoed those sentiments, mentioning that “guest expectations are higher than ever.” He added that every interaction should leave a positive impression, which Serco’s teams are committed to delivering. They’ll play a crucial role as the airport anticipates welcoming over 96 million guests this year, solidifying its reputation as a leading guest-centric airport.
For over 75 years, Serco has been a key player in the aviation sector in the region, offering services that span guest experience, air navigation, emergency services, and training. This extension not only reinforces their expertise but also assures passengers that they’re in good hands when traveling through Dubai’s bustling airports.
Want to know more about Serco and their aviation services? Check out their website for detailed insights. This partnership is a strong example of how collaboration can enhance the travel experience and set benchmarks in the global aviation industry.
